Logistics & FAQs
What is the process to book and work with FreshStart Home?
- Start with a phone call to chat and discuss
- Follow up with an in person walk through to see what is needed (or virtual, just send pics/video)
- Estimate is provided with approximate timing and costs
- Deposit of $250 and signed contract is required to book and secure date
- Ongoing support and to-do list to keep you on track
- Team arrives with all needed supplies to get the job done – usually on the same day
- Final invoice sent after all work is completed – payment via etransfer, cash or
cheque (credit card upon request)
What services do you offer?
Check out our services page.
Do you provide supplies?
Yes, we bring all needed supplies to every job. We provide the boxes, bubble wrap, packing paper, bags and labels, etc. There is a charge for these supplies on top of our hourly labour rate. Some clients prefer to source their own supplies and we are always happy to accommodate. You are only charged for exactly what we use. We also take the supplies away with us when we do your unpack.
Can I book last minute services?
Of course. This is a common scenario, and we will always do our best to accommodate every request. Our response time to texts or calls is usually within 15 minutes. While we can’t guarantee availability for requests under 48hrs, we usually find a way. Of course, planning ahead is always best, when possible, to ensure availability.
What payment methods do you accept? How does the payment process work?
Etransfer is preferred but we accept cash, cheque or direct deposit. We can also accept credit card upon request. A $250 etransfer deposit is required to confirm the booking. You will be invoiced with the final total amount via email after all services have been completed to your satisfaction.
Do you book the movers? What about cleaners and handyman services?
Yes absolutely. Whether you need movers, a handyman, cleaners or junk removal, we can take care of it. All services will be listed on the same invoice for your convenience. This is all part of our move management service. We only partner with the most trustworthy and reputable trades so you can rest assured they are reliable.
I might do some packing myself, how does that work?
No problem. At FreshStart Home we are totally flexible. We can take care of the whole project from start to finish, or just come in for a couple of hours as needed. We can work with any scenario or situation. We will always give our recommendations, but you decide what works for you. Often folks have the best intentions to do a lot on their own but it doesn’t happen. We ask that you keep us posted if the scope has changed so we can do our best to accommodate.
Do you have connections to community groups for donations?
Yes! We work hard to give directly to local organizations and charities. We donate regularly to Scott Mission, Romero House, local daycares, church and community groups. We also work with Habitat for Humanity on a regular basis when donating furniture or household items. We are always working on expanding our roster of local groups and programs to be involved with.
Do you have any reviews or online presence that I could take a look at?
We do! We are extremely proud of our solid 5-star Google reviews.
And you can hear what our happy customers have to say below.
What is your service area?
We work with homes and businesses in the Greater Toronto/Mississauga area, servicing as far east as Whitby/Scarborough, West to Oakville/Burlington/Hamilton, and North to Brampton/Vaughn/Markham/
Testimonials
Ready for a FreshStart?
To talk through the nuances of your needs, reach out to Claire for a consultation and no-obligation quote.
We look forward to hearing from you.
